Cigna Dental Phone Number: The 2026 Contact Directory for Members, Dentists & Every Department
Cigna does not publish a single "Cigna dental" phone number, and the one most people find, 1-800-244-6224, is only part of the picture. A member checking a claim, a front desk verifying eligibility, a dentist joining the network, and a billing coordinator chasing a payment each need a different line, portal, or address. This directory pulls the verified Cigna Healthcare dental contacts into one place, organized by who is calling and by department, so you can find the right number in seconds. Every phone number, address, and link below was taken from an official Cigna source.
Key Takeaways
- 1-800-244-6224 (1-800-Cigna24) is the main Cigna member line for dental, vision, and medical coverage and claims, available 24/7.
- Dentists call Provider Services at 1-800-882-4462 (1-800-88Cigna) for eligibility, claims, precertification, appeals, and credentialing.
- Members log in at myCigna (my.cigna.com); dental offices use CignaforHCP (cignaforhcp.cigna.com).
- Paper dental claims go to PO Box 188037, Chattanooga, TN 37422-7223, though most offices file electronically by payer ID.
- Always start with the ID card: Cigna dental DPPO, Dental Care DHMO, and Medicare Advantage plans can use different numbers, and DHMO designs vary by state.
- To join the network, call 1-800-280-9622 or email [email protected], then credential through Cigna's e-onboarding tool.
What's in This Directory
Member & Customer Service Numbers
Cigna Healthcare runs its dental support through its main member services lines rather than a standalone dental hotline. The number most dental members need is 1-800-244-6224, branded 1-800-Cigna24, which covers dental, vision, and medical coverage and claims around the clock. The table below lists the member-facing numbers worth saving.
| Need | Who it serves | Phone | Hours |
|---|---|---|---|
| Dental, Vision & Medical (coverage & claims) | Cigna members, including DPPO & DHMO dental | 1-800-244-6224 (1-800-Cigna24) | 24/7/365 |
| General Customer Service | Any Cigna Healthcare customer | 1-800-997-1654 | 24/7/365 |
| Individual Dental Plan Sales & Enrollment | Shoppers buying an individual/family dental plan | 1-855-352-1604 | Mon–Fri, 8am–8pm ET |
| Premium Billing & Payments | Individual plan members | 1-877-484-5967 | Mon–Fri, 8am–8pm ET |
| Lost or Replacement ID Cards (medical / "G" cards) | Members needing a new ID card | 1-866-494-2111 | 24/7/365 |
| Behavioral Health | Members using behavioral benefits | 1-800-433-5768 | Mon–Fri, 9:30am–9pm ET |
| Website / myCigna Technical Support | Members with login or site issues | 1-800-853-2713 | 24/7/365 |
| TTY / TDD (deaf or hard of hearing) | All Cigna lines | Dial 711 and follow the prompts | 24/7/365 |
Source: Cigna Healthcare Contact Us | Cigna Contact Phone Numbers
By Plan Type: DPPO, DHMO & Medicare Advantage
Cigna sells dental coverage in three main shapes, and while they share a customer service line, the plan rules, claims routing, and in some cases the exact number differ. Knowing which one the member holds saves a transfer.
- Cigna Dental PPO (DPPO). The standard preferred-provider dental plan. Members and dentists use the main lines (1-800-244-6224 for members, 1-800-882-4462 for providers), and claims route by the payer ID on the card.
- Cigna Dental Care (DHMO). The dental HMO product, where members select a network general dentist. Customer service is still 1-800-244-6224, but DHMO plan designs and some claims addresses vary by state, so the ID card is the authoritative source.
- Cigna Healthcare Medicare Advantage (dental benefit). Dental coverage bundled into a Medicare Advantage plan is serviced through the customer service number printed on that plan's Medicare ID card, which varies by plan and region. Use that number first; 1-800-244-6224 can help route general dental questions.
The myth of the "one Cigna dental number"
Thin contact pages often list a single 800 number as "the Cigna dental customer service line." That is only half right. The main line works for most commercial DPPO and DHMO members, but it will not always pull up a Medicare Advantage dental plan, a state-specific DHMO, or a dentist's provider account. Match the plan type and read the ID card first, every time, and dentists should use the provider line rather than the member line.
Source: Cigna dental insurance plans
Dentist & Provider Lines and Portals
Dental offices rarely use the member line. Cigna routes dentists through Provider Services for eligibility, claim status, precertification, appeals, credentialing, and network questions, and through the CignaforHCP portal for day-to-day transactions. The table below lists the verified provider contacts.
| Purpose | Phone / Email | Portal or URL |
|---|---|---|
| Provider Services (eligibility, claim status, precert, appeals, credentialing, dental network) | 1-800-882-4462 (1-800-88Cigna) | cignaforhcp.cigna.com/app/login |
| Patients with a "G" ID card (eligibility, claims, appeals, dental) | 1-866-494-2111 | cignaforhcp.cigna.com/app/login |
| Join the Cigna dental network (dentist enrollment) | 1-800-280-9622 or 1-800-244-6224; email [email protected] | Join Our Dental Network |
| Credentialing status | Email [email protected], or 1-800-882-4462 (credentialing option) | CignaforHCP registration |
| Behavioral Health (Evernorth) provider line | 1-800-926-2273 | cignaforhcp.cigna.com |
| Dentist / provider directory lookup | — | hcpdirectory.cigna.com |
Source: Cigna Health Care Providers | CignaforHCP Contact Us
By Department: Enrollment, Billing, Claims & Credentialing
Cigna handles most dental functions through the two core lines above, but a few departments publish a distinct number worth saving. For everything else, use the member line (1-800-244-6224) or Provider Services (1-800-882-4462) and the payer ID on the card.
| Department | For members | For dentists / groups |
|---|---|---|
| Enrollment / Sales | 1-855-352-1604 (individual dental plans) | Brokers: 1-877-244-6215 (individual/family); 1-800-456-6575 (small group) |
| Billing / Payments | 1-877-484-5967 (premium billing) | Claims payment via Provider Services 1-800-882-4462 |
| Claims | 1-800-244-6224 (claim status) | 1-800-882-4462 (claim status, appeals) or CignaforHCP |
| Credentialing / Provider Relations | — | 1-800-882-4462 (credentialing option); email [email protected] |
| Network Enrollment (new dental office) | — | 1-800-280-9622; email [email protected] |
Source: Cigna Contact Phone Numbers | CignaforHCP Contact Us
Claims & Mailing Addresses
Most dental offices submit Cigna claims electronically using the payer ID on the member's card, which is faster than paper. When a paper claim is required, use the address below and attach the original itemized bill.
| Purpose | Mailing Address |
|---|---|
| Dental claims (paper) | Cigna Healthcare, PO Box 188037, Chattanooga, TN 37422-7223 |
| Appeals | Cigna National Appeals, PO Box 188011, Chattanooga, TN 37422 |
Claims: the quick rule
Confirm eligibility first through CignaforHCP or Provider Services (1-800-882-4462), file electronically with the payer ID on the member's ID card whenever possible, and reserve the PO Box above for paper claims. Some Cigna dental plan types, including certain Dental Care DHMO and state-specific plans, use a different claims address, so always check the member's ID card before mailing.
Source: Cigna submit claims for providers | Cigna customer forms
Official Websites & Login Portals
Each Cigna audience has its own portal. Sending a member to the provider site, or a dentist to myCigna, is the most common reason a login "does not work."
- Member login (myCigna): my.cigna.com — benefits, claims, ID cards, cost estimates.
- Provider login (CignaforHCP): cignaforhcp.cigna.com/app/login — eligibility, claim submission and status, precert, remittance.
- Provider registration: cignaforhcp.cigna.com/app/registration/lob
- Employer portal: cignaforemployers.cigna.com
- Broker portal: cignaforbrokers.com
- Find a dentist: hcpdirectory.cigna.com
- Shop individual dental plans: cigna.com/individuals-families/shop-plans/dental-insurance-plans
Source: Cigna Healthcare online portals
Where Documentation Fits In
For a sedation or oral surgery practice, every one of these calls (eligibility, claims, appeals) rides on documentation. Insurers deny or claw back payment when records are incomplete, and a Cigna dental claim for a sedation case is only as strong as the chart behind it. That is the gap iSedate's SedationVault was built to close.
SedationVault replaces paper sedation records with real-time oral and IV sedation charting, live vitals streamed from any monitor on the market, digital intake and consent, and one-click, audit-ready PDF reports. When a payer or a state board asks for the record, the documentation is complete, time-stamped, and defensible, which protects both reimbursement and the practice itself. Flawless charting and clean compliance are what stand between a routine audit and a costly dispute.
See how SedationVault keeps sedation records audit-ready
Dealing with dental insurance is bigger than one carrier. For the full list of insurers with their own contact lines, logins, and provider portals, see our dental insurance companies contact directory, and browse more payer guides in our dental insurance directory.
Source: iSedate SedationVault
Frequently Asked Questions
What is the Cigna dental customer service phone number?
Is there a dedicated Cigna dental phone number?
What is the Cigna dental provider phone number for dentists?
Where do Cigna dental claims get mailed?
How do members log in to Cigna dental?
How do dentists log in to Cigna?
How does a dental office join the Cigna dental network?
What is the difference between Cigna dental DPPO and DHMO contacts?
What is the Cigna dental phone number for a Medicare Advantage plan?
How do I buy an individual Cigna dental plan?
What is the Cigna dental billing phone number?
Does Cigna have a TTY number for dental members?
Still Have Questions?
If your practice runs sedation or anesthesia, the way you document each case drives how smoothly these insurance calls go. See how iSedate's SedationVault turns sedation charting into clean, audit-ready records that protect reimbursement and compliance.
About This Directory
Every phone number, address, email, and login in this directory was taken from an official Cigna source: Cigna Healthcare (cigna.com), the Cigna Contact Us and contact-numbers pages, the Cigna for Health Care Professionals site (cignaforhcp.cigna.com), and Cigna's dental plan and provider pages. Cigna and Cigna Healthcare are registered trademarks of The Cigna Group; iSedate is not affiliated with Cigna. Contact details can change, and the number on a member's ID card always governs, so confirm against the ID card and the plan documents before a time-sensitive call. Last reviewed 2026.
