Dental Health Alliance (DHA) Phone Number: The 2026 Contact Directory for Members, Dentists & the Sun Life Dental Network
There is no Dental Health Alliance customer service line for your benefits, because DHA is not an insurance company. Dental Health Alliance, L.L.C. (DHA) is a dental PPO network and a member of the Sun Life group of companies. Insurers, employers, and third-party administrators lease access to DHA's credentialed dentists, so the number you actually need for a claim or a benefit question is the one printed on your ID card, not a DHA line. This directory explains exactly what DHA is, the one number it does publish (800-522-1313), how members find a DHA dentist, and how dentists join the network, handle claims, and log in. Every number and link below was taken from an official DHA or Sun Life source.
Key Takeaways
- DHA is a network, not an insurer. Dental Health Alliance, L.L.C. is a dental PPO network and a Sun Life company; carriers and employers lease access to its dentists.
- 800-522-1313 is the one number DHA publishes (its Kansas City main line), but it is for general network information, not benefits or claims.
- Members: call the number on your ID card. The insurer or administrator that leases the DHA network, not DHA, handles eligibility, benefits, and claims.
- Members' main direct use of DHA is find-a-dentist, through two tools depending on whether Sun Life or another company administers the plan.
- Dentists: Provider Relations is 800-434-2638 to join the Sun Life Dental Network, for credentialing, and for fee-profile questions; there is no fee to join.
- Claims route by administrator. When Sun Life administers the plan, payer ID 70408 and PO Box 311, Milwaukee WI applies; otherwise use the carrier on the ID card.
What's in This Directory
- What Dental Health Alliance (DHA) Actually Is
- Which DHA Contact Is Yours?
- The Main DHA & Sun Life Dental Numbers
- For Members: Finding a DHA Dentist
- For Dentists: Join, Claims, Credentialing & Login
- Which Carriers Use the DHA Network
- Not to Be Confused With
- Where Documentation Fits In
- Frequently Asked Questions
What Dental Health Alliance (DHA) Actually Is
Dental Health Alliance, L.L.C. (DHA) describes itself as "a higher performance dental network for clients, patients and dentists," and its own site states plainly that "Dental Health Alliance, L.L.C. (DHA) is a member of the Sun Life group of companies." In other words, DHA is a dental PPO network, the pool of credentialed dentists and negotiated fees, not the company that sells you a policy or pays your bills.
DHA "specializes in providing access to dental health care providers for insurance companies, employer groups, third party administrators, associations, and other defined groups," and it maintains networks across all 50 states. Carriers and employers lease access to that network so their members can see in-network dentists at reduced fees. For members, DHA notes that "all network dental fees are reduced from dentist's usual fees; therefore, employees' out-of-pocket costs is reduced in most cases by at least 30%," and that "DHA network fees are the maximum fees that a DHA dentist can charge a DHA patient for any services performed."
The practical consequence is simple: there is no DHA benefits hotline. When you need eligibility, a coverage question, or a claim, you contact the insurer or administrator on your ID card, the company that is actually using the DHA network for your plan.
Source: Dental Health Alliance (dentalhealthalliance.com) | DHA information for carriers
Which DHA Contact Is Yours?
Because DHA sits between dentists and the companies that lease its network, the right contact depends entirely on who you are and what you need. Three questions get you there.
- Are you a member asking about benefits or a claim? Call the customer service number on your dental ID card. That reaches the insurer or administrator that uses the DHA network for your plan, not DHA.
- Are you a member who just needs to find an in-network dentist? Use DHA's find-a-dentist tool (there are two, depending on your administrator). This is DHA's main direct service to members.
- Are you a dental office? Call Sun Life Dental Network Provider Relations at 800-434-2638 to join, credential, or ask about fee profiles, and the DHA main line at 800-522-1313 for general network and provider-information updates.
The myth of the "DHA customer service number"
Thin contact pages sometimes publish 800-522-1313 as if it were "the Dental Health Alliance customer service line" for claims and benefits. That is misleading. DHA is a leased network, not your insurer, and it does not run a benefits or claims call center. A DHA line cannot pull up your plan, check your deductible, or pay a claim. For anything about coverage, the number on your ID card is the only one that reaches the company holding your plan, every time.
Source: DHA contact us | DHA find a dentist
The Main DHA & Sun Life Dental Numbers
These are the published lines tied to Dental Health Alliance and the Sun Life Dental Network it powers. Members whose plan is administered by another carrier should still use the number on the ID card first; the Sun Life lines below apply when Sun Life administers the plan.
| Line | Who it serves | Phone |
|---|---|---|
| DHA main line | General DHA network info; provider-information updates | 800-522-1313 |
| Your plan's member services | Members: benefits, eligibility, claims | Number printed on the member ID card |
| Provider Relations (Sun Life Dental Network) | Dentists: join network, credentialing, fee profile | 800-434-2638 |
| Dental Client Services (PPO) | PPO benefits, eligibility, claim status (Sun Life-administered) | 800-442-7742 |
| Dental Client Services (Prepaid / DHMO) | Prepaid and DHMO plan questions (Sun Life-administered) | 800-443-2995 |
| Find-a-dentist directory help | Fix or question a dentist listing | 800-434-2638 |
| Interpreter / language assistance | Members needing language support | 800-443-2995 |
DHA mailing address & email
- Address: Dental Health Alliance, 2323 Grand Boulevard, Kansas City, MO 64108
- Network / provider-info email: [email protected]
- Find-a-dentist / listing help email: [email protected]
Source: DHA contact us | Sun Life dental provider FAQ
For Members: Finding a DHA Dentist
The single most useful thing DHA does directly for members is help them find an in-network dentist. DHA offers two separate search tools, because, in its own words, "DHA offers several different networks of dentists, not all network dentists participate in all benefit plans." Check your dental ID card, or ask your benefits administrator, to know which one applies to you.
- If Sun Life administers your plan: member.sunlifeconnect.com/findadentist
- If a different company administers your plan: sunlife.go2dental.com (DHA locator)
- Trouble with a listing, or need help? Call 800-434-2638 or email [email protected]. Interpreter service is available at no cost at 800-443-2995.
For everything else, benefits, eligibility, a pending claim, an ID card, an appeal, the fastest route is the customer service number on your card. That line reaches the company that administers your specific plan and can actually see your coverage.
Source: DHA find a dentist | DHA members
For Dentists: Join, Claims, Credentialing & Login
For a dental office, DHA is the credentialing and network entity behind the Sun Life Dental Network and Sun Life Focus Network PPOs. Joining DHA is how a practice participates in those networks. The table below lists the verified provider contacts, with one important caveat: claims and eligibility route to whichever company administers the patient's plan, which is only Sun Life when the ID card says so.
| Need | Contact | Details |
|---|---|---|
| Join the network / credentialing | 800-434-2638; [email protected] (PPO) / [email protected] (prepaid) | No fee to join; credentialed to NCQA standards |
| Eligibility & claim status (PPO) | 800-442-7742 | When Sun Life administers the plan |
| Prepaid / DHMO plans | 800-443-2995 | When Sun Life administers the plan |
| Claims (electronic) | Payer ID 70408 | Sun Life-administered plans; via DentalXChange or VYNE |
| Claims (mail) | Sun Life, PO Box 311, Milwaukee WI 53201-0311 | Sun Life-administered plans (FL group #A896 and NY use separate boxes) |
| Other carriers on the DHA network | Provider line & payer ID on the patient's ID card | UnitedHealthcare, Humana, Cigna, MetLife, etc. |
| Network / address updates | 800-522-1313; [email protected] | Provider Information Update Form on dentalhealthalliance.com |
Provider portal (OnlineAdvantage)
The Sun Life provider portal, sunlife.com/providers, lets offices "access patient eligibility and plan benefit details," "submit claims, view claim status and see claim payment details," "create real-time coverage estimates," and "find a network provider and/or specialist." For non-Sun-Life carriers that lease the DHA network, use that carrier's own portal instead.
Credentialing: the quick rule
There is no fee to join, and every dentist is credentialed to NCQA standards before acceptance. DHA's review "addresses standards of care, specialty, professional liability coverage and malpractice history, education and licensing." Start with Provider Relations at 800-434-2638 or email [email protected], and keep your record current with the Provider Information Update Form.
Source: DHA dentist resources | Sun Life dentists & dental offices
Which Carriers Use the DHA Network
DHA states it "has existing and anticipates future business relationships with independently owned and operated dental networks." That is why a patient's card may say UnitedHealthcare or Humana even though the dentist knows them through DHA. The companies and administrators named in DHA's own network arrangements include the following; in every case, the card, not DHA, tells the office where to verify benefits and send claims.
| Carrier / Administrator | How it connects to DHA |
|---|---|
| Sun Life | Parent group; Sun Life Dental Network & Focus Network are built on DHA-contracted dentists |
| UnitedHealthcare | Named DHA network arrangement |
| Humana | Named DHA network arrangement |
| Cigna | Named DHA network arrangement |
| MetLife | Named DHA network arrangement |
| Mutual of Omaha | Through DenteMax |
| Equitable | Through DenteMax |
| Kansas City Life | Named DHA network arrangement |
| Cypress Dental & Direct Dental administrators | Through DenteMax |
Source: DHA network arrangements
Not to Be Confused With
"Health Alliance" and "Dental Health Alliance" show up in a lot of unrelated organizations. Dental Health Alliance, L.L.C. (DHA) is the national dental PPO network and Sun Life company in Kansas City described on this page. It is not the same as local community health centers or regional medical plans that happen to share part of the name, including Brevard Health Alliance (a community health center in Florida), Community Health Alliance (Tennessee), or Health Alliance Medical Plans (Illinois). Those are separate organizations with their own dental clinics and phone numbers; reach them directly rather than through DHA.
Where Documentation Fits In
For a sedation or oral surgery practice, every one of these calls, eligibility, claims, appeals, rides on documentation. Insurers deny or claw back payment when records are incomplete, and a dental claim for a sedation case is only as strong as the chart behind it, whether the plan runs through DHA, Sun Life, or any carrier that leases the network. That is the gap iSedate's SedationVault was built to close.
SedationVault replaces paper sedation records with real-time oral and IV sedation charting, live vitals streamed from any monitor on the market, digital intake and consent, and one-click, audit-ready PDF reports. When a payer or a board asks for the record, the documentation is complete, time-stamped, and defensible, which protects both reimbursement and the practice itself. Flawless charting and clean compliance are what stand between a routine audit and a costly dispute.
See how SedationVault keeps sedation records audit-ready
Dealing with dental insurance is bigger than one network. For the full list of insurers with their own contact lines, logins, and provider portals, see our dental insurance companies contact directory, and browse more payer guides in our dental insurance directory.
Source: iSedate sedation compliance
Frequently Asked Questions
What is the Dental Health Alliance (DHA) phone number?
Is Dental Health Alliance a dental insurance company?
Who do members call for DHA benefits or claims?
How do I find a DHA network dentist?
What is the DHA provider phone number for dentists?
How do dental offices join the DHA / Sun Life Dental Network?
Is DHA the same as the Sun Life Dental Network?
What carriers use the DHA network?
Where do dentists submit DHA claims?
How do dentists log in to the DHA / Sun Life provider portal?
Is DHA the same as a local "Health Alliance" dental clinic?
What is Dental Health Alliance's mailing address?
Still Have Questions?
If your practice runs sedation or anesthesia, the way you document each case drives how smoothly these insurance calls go. See how iSedate's SedationVault turns sedation charting into clean, audit-ready records that protect reimbursement and compliance.
About This Directory
Every phone number, website, and login in this directory was taken from an official source: Dental Health Alliance (dentalhealthalliance.com and dha.com), the DHA contact, members, dentist-resources, find-a-dentist and network-arrangements pages, and Sun Life U.S. (sunlife.com), which administers the Sun Life Dental Network that DHA powers. Dental Health Alliance, L.L.C. is a registered mark and a member of the Sun Life group of companies; iSedate is not affiliated with DHA or Sun Life. Because DHA is a leased network, benefits and claims are handled by the insurer or administrator on the member's ID card, so confirm against that card before a time-sensitive call. Last reviewed 2026.
