MassHealth Dental Phone Number: The 2026 Contact Directory for Members, Dentists, Claims & Enrollment
There is one MassHealth dental phone number that matters most: 866-616-2699, the MassHealth Dental Customer Service Center run by DentaQuest, which handles both members and dentists. But MassHealth dental runs through two different offices — the DentaQuest dental program for dental benefits, and the main MassHealth Customer Service Center for eligibility — and dentists submit claims through an online portal, not a phone line. This directory pulls the verified MassHealth dental contact details into one place, so a patient, a front desk, or a billing coordinator can reach the right office in seconds. Every number, address, and link below was taken from an official MassHealth or DentaQuest source.
Key Takeaways
- The MassHealth dental number is 866-616-2699 (TDD/TTY: 711), the DentaQuest-run MassHealth Dental Customer Service Center, Mon–Fri 8 a.m.–6 p.m. ET — for members and dentists.
- DentaQuest administers MassHealth dental. The official site is masshealth-dental.org; members log in at member.masshealth-dental.org and dentists at provider.masshealth-dental.org.
- For eligibility (not dental), call 800-841-2900 — the general MassHealth Customer Service Center, Mon–Fri 8 a.m.–5 p.m.
- Dentists submit claims and prior authorizations in the provider portal; paper claims mail to MassHealth, P.O. Box 2906, Milwaukee, WI 53201-2906.
- Who qualifies: dental benefits cover children and adults in MassHealth Standard, CommonHealth, Family Assistance, and CarePlus.
- New in 2026: adults 21+ who are not DDS clients have a $1,750 yearly dental coverage limit (effective Aug. 1, 2026); children and adult DDS clients are exempt.
What's in This Directory
- MassHealth Dental Numbers at a Glance
- Which MassHealth Dental Number Is Yours?
- For Members: Customer Service & Portal
- For Dentists: Provider Services, Claims & Logins
- By Department: Claims, Prior Auth, Enrollment & Credentialing
- Who Qualifies & What's Covered
- Where Documentation Fits In
- Frequently Asked Questions
MassHealth Dental Numbers at a Glance
MassHealth dental is administered by DentaQuest, so the dental program has its own customer service center separate from the main MassHealth line. The table below lists the verified numbers and who each one serves. The single most useful number for anything dental — benefits, finding a dentist, claims, prior authorization — is the MassHealth Dental Customer Service Center.
| Line | Who it serves | Phone | Hours |
|---|---|---|---|
| MassHealth Dental Customer Service Center (DentaQuest) | Members & dentists — benefits, find a dentist, claims, prior auth | 866-616-2699 (TDD/TTY: 711) | Mon–Fri 8 a.m.–6 p.m. ET |
| MassHealth Customer Service Center | Eligibility, enrollment, coverage type & non-dental medical questions | 800-841-2900 (TDD/TTY: 711) | Mon–Fri 8 a.m.–5 p.m. |
| DentaQuest Credentialing Customer Service Center (MassHealth) | Dentists — ORP non-billing enrollment & credentialing | 866-616-2699 | Mon–Fri 8 a.m.–6 p.m. ET |
Official MassHealth dental websites and logins
- Program website: masshealth-dental.org
- Member login: member.masshealth-dental.org
- Provider login (claims & prior auth): provider.masshealth-dental.org
- EDI trading partners: ww2.masshealth-dental.org
- Find a dentist: masshealth-dental.org/en/find-a-dentist
Source: MassHealth dental benefits (Mass.gov) | MassHealth Dental Program contact us
Which MassHealth Dental Number Is Yours?
Because MassHealth splits dental from the rest of its coverage, the quickest route is to identify what kind of question you have before you dial. Three steps get you to the right office every time.
- Decide: dental or eligibility? Anything about dental care — benefits, finding a dentist, a dental claim, or prior authorization — goes to the DentaQuest-run MassHealth Dental Customer Service Center at 866-616-2699. Questions about whether you qualify, your coverage type, or enrollment go to the MassHealth Customer Service Center at 800-841-2900.
- Pick your role. Members and dentists share the same dental line (866-616-2699), but dentists do day-to-day work — claims, prior authorizations, status — in the provider portal rather than on the phone.
- Watch for medical crossovers. Oral surgery, bone grafts, and other services billed as medical go through MassHealth or your MassHealth health plan, not DentaQuest. When in doubt, start with the dental line and they will route you.
The trap: calling the wrong MassHealth office
The most common mistake is calling the main MassHealth line at 800-841-2900 for a dental benefit question, or the dental line at 866-616-2699 for an eligibility question. Each office can only see its own system. The eligibility line cannot tell you how much of your $1,750 dental limit is left, and the dental line cannot change your coverage type. Match the question to the office first, and you skip the transfer.
Source: MassHealth contact information (Mass.gov)
For Members: Customer Service & Portal
If you are a MassHealth member, one phone number and one website cover almost everything dental. The MassHealth Dental Customer Service Center explains your benefits, helps you find a participating dentist, and helps you schedule a visit. The member portal and the Find a Dentist tool handle the rest online.
| Member need | Contact | Website / Login |
|---|---|---|
| Dental benefits, find a dentist, schedule a visit | 866-616-2699 (TDD/TTY: 711), Mon–Fri 8 a.m.–6 p.m. ET | member.masshealth-dental.org |
| Find a MassHealth dentist near you | via 866-616-2699 or the online directory | masshealth-dental.org/en/find-a-dentist |
| Member handbook & benefit brochures | Download online (English & Spanish) | masshealth-dental.org/en/patients |
| Eligibility, enrollment & coverage type | 800-841-2900 (TDD/TTY: 711), Mon–Fri 8 a.m.–5 p.m. | mass.gov/orgs/masshealth |
| Written patient questions | Patient email form | masshealth-dental.org patient email form |
Source: Dental care for MassHealth members (DentaQuest) | Learn about MassHealth dental benefits
For Dentists: Provider Services, Claims & Logins
Dental offices use the same MassHealth Dental Customer Service Center number, 866-616-2699, for benefits, eligibility, claims, and prior authorization questions. But the real work — submitting claims and prior authorizations, checking status, and reaching a provider representative — happens in the DentaQuest provider portal. Enrollment and credentialing are handled by DentaQuest by email and through the join-the-network page. The verified provider contacts and logins are below.
| Provider need | Contact | Login / Portal |
|---|---|---|
| Benefits, eligibility, claims & prior auth questions | 866-616-2699 (TDD/TTY: 711), Mon–Fri 8 a.m.–6 p.m. ET | provider.masshealth-dental.org |
| Submit claims & prior authorizations, check status | Online via the provider portal | provider.masshealth-dental.org |
| EDI / electronic claims (trading partners) | Online sign-in | ww2.masshealth-dental.org |
| Paper claims & provider materials (mail) | MassHealth P.O. Box 2906, Milwaukee, WI 53201-2906 | — |
| General provider questions | Email [email protected] | masshealth-dental.org/en/providers |
| Enrollment & credentialing | Email MassHealthEnrollment&[email protected] · ORP line 866-616-2699 | masshealth-dental.org/en/providers/join-our-network |
Source: MassHealth Dental Program for providers (DentaQuest) | Mandatory MassHealth ORP enrollment (Mass.gov)
By Department: Claims, Prior Auth, Enrollment & Credentialing
MassHealth dental routes most work through the one customer service line and the DentaQuest portals, but a handful of destinations are worth saving separately — especially the claims address, the prior authorization split between DentaQuest and MassHealth, and the credentialing email.
| Department | Contact | Details |
|---|---|---|
| Dental claims (mail) | MassHealth P.O. Box 2906, Milwaukee, WI 53201-2906 | DentaQuest processes MassHealth dental claims |
| Claims (electronic) | Submit via the provider portal or as an EDI trading partner | provider.masshealth-dental.org · ww2.masshealth-dental.org |
| Dental prior authorization | Submit to DentaQuest via the provider portal | Questions: 866-616-2699 |
| Medical / oral-surgery prior auth | Submit to MassHealth or the member's MassHealth health plan | Not DentaQuest; eligibility line 800-841-2900 |
| Enrollment & credentialing | Email MassHealthEnrollment&[email protected] | Join network: masshealth-dental.org/en/providers/join-our-network |
| ORP non-billing provider enrollment (dental license) | 866-616-2699 (DentaQuest Credentialing CSC) | Required to issue or renew a MA dental license |
Claims: the quick rule
Verify eligibility first at 866-616-2699 or in the portal, then submit electronically through provider.masshealth-dental.org. Paper claims and provider materials mail to MassHealth, P.O. Box 2906, Milwaukee, WI 53201-2906. Send dental prior authorizations to DentaQuest, but route oral surgery and other medically necessary services to MassHealth or the member's MassHealth health plan instead.
Source: MassHealth Dental Program contact us (DentaQuest)
Who Qualifies & What's Covered
MassHealth dental benefits are available to children and adults enrolled in MassHealth Standard, MassHealth CommonHealth, MassHealth Family Assistance, and MassHealth CarePlus. Members in One Care, Senior Care Options (SCO), or PACE should contact that plan directly for dental services, and MassHealth Limited covers emergency dental services only. Covered services must be deemed medically necessary by a provider.
| Covered dental service (CarePlus, Standard, CommonHealth, Family Assistance) | Children (under 21) | Adults (21+) |
|---|---|---|
| Oral exams, cleanings, X-rays, fluoride | Yes | Yes |
| Fillings, extractions, crowns/caps | Yes | Yes |
| Dentures / partial dentures | Yes | Yes |
| Root canals (not on third molars) | Yes | Yes |
| Oral surgery & anesthesia (general, nitrous, IV, non-IV) | Yes | Yes |
| Some periodontal (gum) services · deep cleaning | Yes | Yes (deep cleaning needs PA) |
| Braces / sealants / space maintainers | Yes (braces need PA) | No |
The 2026 adult yearly coverage limit
Starting August 1, 2026, MassHealth dental coverage for adults 21 and older carries a $1,750 yearly coverage limit. The first benefit year runs August 1, 2026, through June 30, 2027; after that, each benefit year runs July 1 through June 30. The limit applies only to members 21 and older who are not Department of Developmental Services (DDS) clients — members younger than 21 and adult DDS clients are exempt. Even after the limit is reached, some services (certain emergencies, extractions, denture repairs, anesthesia, and first full dentures after extractions) may still be covered. For how much of your limit remains, call 866-616-2699.
Source: Learn about MassHealth dental benefits (Mass.gov)
Where Documentation Fits In
For a sedation or oral surgery practice, every one of these calls (eligibility, claims, prior authorization, appeals) rides on documentation. MassHealth covers anesthesia and oral surgery, but a claim for a sedation case is only as strong as the chart behind it, and incomplete records are exactly what trigger denials, clawbacks, and board scrutiny. That is the gap iSedate's SedationVault was built to close.
SedationVault replaces paper sedation records with real-time oral and IV sedation charting, live vitals streamed from any monitor on the market, digital intake and consent, and one-click, audit-ready PDF reports. When a payer or a board asks for the record, the documentation is complete, time-stamped, and defensible, which protects both reimbursement and the practice itself. Flawless charting and clean compliance are what stand between a routine audit and a costly dispute.
See how SedationVault keeps sedation records audit-ready
Dealing with dental coverage is bigger than one program. For the full list of insurers and plans with their own contact lines, logins, and provider portals, see our dental insurance companies contact directory, and browse more payer guides in our dental insurance directory.
Source: iSedate sedation compliance
Frequently Asked Questions
What is the MassHealth dental phone number?
What is the MassHealth dental customer service number for members?
What is the MassHealth dental provider phone number for dentists?
Who runs MassHealth dental, and is it the same as DentaQuest?
What is the MassHealth dental website and member portal login?
How do dentists log in, submit claims, and check claim status with MassHealth dental?
Who qualifies for MassHealth dental services?
What dental services does MassHealth CarePlus cover?
How do dentists enroll or get credentialed with MassHealth dental?
Where do MassHealth dental claims get mailed?
Does the DDS adult dental benefit or the $1,750 yearly limit have a different number?
How do I reach MassHealth if my question is about eligibility, not dental?
Still Have Questions?
If your practice runs sedation or anesthesia, the way you document each case drives how smoothly these insurance calls go. See how iSedate's SedationVault turns sedation charting into clean, audit-ready records that protect reimbursement and compliance.
About This Directory
Every phone number, address, website, and login in this directory was taken from an official MassHealth or DentaQuest source: the Mass.gov MassHealth dental benefits page, the Mass.gov MassHealth organization and enrollment pages, and the official MassHealth Dental Program website operated by DentaQuest (masshealth-dental.org), including its member, provider, and contact pages. MassHealth is a program of the Massachusetts Executive Office of Health and Human Services, and DentaQuest is its dental program administrator; iSedate is not affiliated with MassHealth or DentaQuest. Contact details, coverage rules, and the adult yearly limit can change, so confirm against masshealth-dental.org and Mass.gov before a time-sensitive call. Last reviewed 2026.
