Principal Dental Phone Number: The 2026 Contact Directory for Members, Dentists, Claims & Provider Enrollment
There is no single Principal dental phone number. Principal (Principal Financial Group) runs separate lines by who is calling, so the right number depends on whether you are a member, a dental office, or an employer. Members reach dental customer service at 800-986-3343, dentists use the provider line 800-247-4695, and employers call 800-843-1371. This directory pulls every verified Principal dental contact into one place, by role and by department, so a front desk, a billing coordinator, or a patient can find the correct line in seconds. Every number and link below was taken from an official Principal source.
Key Takeaways
- Members: dental customer service is 800-986-3343 (Mon-Fri, 7 a.m.-7 p.m. CT); Spanish help is 800-243-1404.
- Dentists and dental offices: the Principal dental provider line is 800-247-4695 for eligibility, benefits, claims, and network questions.
- Employers and group administrators: company-sponsored insurance and group billing is 800-843-1371.
- Claims: payer ID 61271; paper claims go to PO Box 10357, Des Moines, IA 50306-0357; file within 12 months of service (36 months for orthodontics).
- Logins: members at login.principal.com, dentists through principal.com/dental-providers.
- Watch out: Principal Dental Access (a discount program) is not Principal dental insurance, and has its own separate site.
What's in This Directory
Principal Dental Numbers at a Glance
Principal is one company, but it routes dental calls to different teams depending on who is calling. The table below is the fast answer: pick your role, call the matching line, and use the listed site to log in or check a plan. Every value comes from Principal's own dental and service pages.
| Who you are | What it handles | Phone | Website |
|---|---|---|---|
| Member / patient | Benefits, claims status, ID cards, find a dentist | 800-986-3343 | principal.com |
| Member (Spanish) | Dental & vision claims, Spanish-language help | 800-243-1404 | principal.com |
| Dentist / provider | Eligibility, benefit breakdown, claims, network | 800-247-4695 | principal.com/dental-providers |
| Employer / group | Company-sponsored plan, premiums & billing | 800-843-1371 | principal.com/businesses |
| Dental claims (electronic) | Payer ID 61271 via Vyne Dental | 800-782-5150 | vynedental.com |
| Vision (VSP) | Paired vision plans and VSP service | 800-852-4450 | VSP.com |
Principal dental logins and tools
- Member login: login.principal.com (or the Principal mobile app)
- Register for an account: principal.com/create-account
- Dentist / provider login: through principal.com/dental-providers (opens the account portal at accounts.principal.com)
- Find a dentist: in the member account or app, under Insure > My insurance > Find a dentist
Source: Principal: We're here to help | Principal dental providers
Not Sure Who to Call?
The fastest way to reach the right Principal team is to stop looking for a universal number and identify your role first. Three questions get you there every time.
- Are you the patient (member)? Call customer service at 800-986-3343 for benefits, claim status, ID cards, and finding a dentist. Your dental plan details sit in your Principal account under the dental tile.
- Are you the dental office? Call the provider line at 800-247-4695 for eligibility, a full benefit breakdown, predeterminations, and claims, or log in through the dental providers portal.
- Are you the employer? Call 800-843-1371 for the group plan, enrollment questions, premiums, and billing. Individual employees still use the member line above.
The myth of the "one Principal dental number"
Thin contact pages often publish a single 800 number and call it "the Principal dental line." That is misleading. The member service line will not pull up a dentist's claim workflow, and the provider line is not set up to change an employer's group billing. Principal even tells members that for some plan specifics they should contact their employer directly. Match your role to the right line first, and you skip the transfers.
Source: Principal service and support
Member & Patient Customer Service
If you have Principal dental coverage through your job, the member line handles benefits, claim status, Explanation of Benefits, ID cards, and finding an in-network dentist. Most of it is also self-service inside your Principal account or the mobile app.
| Need | How to reach it | Details |
|---|---|---|
| Dental customer service | 800-986-3343 | Mon-Fri, 7 a.m.-7 p.m. CT |
| Spanish-language help | 800-243-1404 | Dental & vision claims assistance |
| Member login | login.principal.com | Digital ID card, claims, EOB, find a dentist |
| Register a new account | principal.com/create-account | Request a username and password |
| Submit a dental claim | [email protected] | Or mail to PO Box 10357, Des Moines, IA 50306-0357 |
| Vision (paired plans) | 800-852-4450; claims 800-877-7195 | Administered through VSP.com |
Source: Principal insurance and claims help
Dentist & Provider Lines and Logins
Dental offices do not use the member line. Principal publishes a dedicated dental provider line and a portal that shows eligibility, a full benefit breakdown (coinsurance, frequencies, and common limitations), claim information, predeterminations, clinical guidelines, and the provider directory listing to review and correct. The table below lists the verified provider contacts and logins.
| Provider need | Phone / contact | Login / link |
|---|---|---|
| Dental provider customer service | 800-247-4695 (Mon-Thu 7:30 a.m.-6:30 p.m. CT, Fri 7:30 a.m.-6:00 p.m. CT) | principal.com/dental-providers |
| Provider / account login | Log in or register from the dental providers page | accounts.principal.com |
| Help for dental providers | Eligibility, benefits, claims, predeterminations | help for dental providers |
| Account access removal | 800-986-3343 (Mon-Fri 7 a.m.-7 p.m. CT) | Remove a user's portal access |
| Electronic claims (Vyne Dental) | 800-782-5150 | vynedental.com (payer ID 61271) |
| Electronic claims (DentalXChange) | 877-932-2567 ext. 452 | dentalxchange.com |
| Electronic payments (ECHO Health) | 888-927-4394 | ECHO payer ID 58379 |
Source: Principal help for dental providers
By Department: Claims, Enrollment, Billing & Credentialing
Principal routes most dental work through the role-based lines above rather than separate department numbers, but a few functions have their own channel worth saving, especially claims submission and joining the network. The table pairs each department with the verified way to reach it.
| Department | Phone / contact | Address / link |
|---|---|---|
| Claims (paper) | [email protected] | Principal Life Insurance Company, PO Box 10357, Des Moines, IA 50306-0357 |
| Claims (electronic) | Vyne 800-782-5150 / DentalXChange 877-932-2567 ext. 452 | Payer ID 61271 |
| Enrollment / group | 800-843-1371 (Mon-Fri 7 a.m.-6 p.m. CT) | Company-sponsored insurance; members use 800-986-3343 |
| Billing / premiums | 800-843-1371 (group); members, see your employer | Group premium and billing questions |
| Credentialing / provider relations | 800-247-4695; [email protected] | Principal Plan Dental Network, Attn. Provider Relations, 711 High Street, Des Moines, IA 50392-2556 |
| Join the dental network (most states) | Online application | joindentalnetwork.groupbenefits.principal.com/group |
| Join the network (LA, MD, NM, OH, OR, VT, WV) | Online application | joindentalnetwork.groupbenefits.principal.com |
| Join the network (Nevada) | Diversified Dental Services | diversifieddental.com |
Credentialing: the quick rule
Principal credentials and contracts dentists through the dental network application, not a separate credentialing phone tree. Apply online for your state, direct Washington State and general application questions to [email protected], and reach provider relations at 800-247-4695. Non-Principal-plan providers submitting records use [email protected].
Source: Join the Principal dental network | Principal dental & vision claims help
How Principal Dental Claims Work
Principal processes dental claims under one payer ID rather than a patchwork of regional offices, which keeps submission simple once you know the rules. In most cases the dental office files the claim on the patient's behalf.
- Payer ID 61271 for electronic submission through Vyne Dental or DentalXChange.
- Paper claims and predeterminations go to Principal Life Insurance Company, PO Box 10357, Des Moines, IA 50306-0357, or by email to [email protected].
- Filing deadlines: claims must be received within 12 months of the date of service; orthodontic claims within 36 months.
- If a patient files their own claim, they include the provider's itemized statement with ADA procedure codes, billed amounts, provider details, and a copy of both sides of their ID card.
- Payments are issued through ECHO Health (payer ID 58379); questions go to 888-927-4394.
Source: Principal dental & vision insurance claims | Help for dental providers
Where Documentation Fits In
For a sedation or oral surgery practice, every one of these calls (eligibility, claims, predeterminations, appeals) rides on documentation. Insurers deny or claw back payment when records are incomplete, and a Principal dental claim for a sedation case is only as strong as the chart behind it. That is the gap iSedate's SedationVault was built to close.
SedationVault replaces paper sedation records with real-time oral and IV sedation charting, live vitals streamed from any monitor on the market, digital intake and consent, and one-click, audit-ready PDF reports. When a payer or a board asks for the record, the documentation is complete, time-stamped, and defensible, which protects both reimbursement and the practice itself. Clean charting and clear compliance are what stand between a routine audit and a costly dispute.
See how SedationVault keeps sedation records audit-ready
Dealing with dental insurance is bigger than one carrier. For the full list of insurers with their own contact lines, logins, and provider portals, see our dental insurance companies contact directory, and browse more payer guides in our dental insurance directory.
Source: iSedate sedation compliance
Frequently Asked Questions
What is the Principal dental insurance phone number?
What is the Principal dental provider phone number for dentists?
Where do Principal dental claims get mailed?
What is the Principal dental payer ID for electronic claims?
How do I log in to my Principal dental account?
How do dentists log in to Principal?
How do dental offices join the Principal dental network?
What is the Principal group dental insurance number for employers?
Is Principal Dental Access the same as Principal dental insurance?
Does Principal cover vision too, and what is the vision number?
Is there Spanish-language help for Principal dental?
Still Have Questions?
If your practice runs sedation or anesthesia, the way you document each case drives how smoothly these insurance calls go. See how iSedate's SedationVault turns sedation charting into clean, audit-ready records that protect reimbursement and compliance.
About This Directory
Every phone number, website, email, address, and login in this directory was taken from an official Principal source: the Principal service and support pages (principal.com), the Principal dental providers section, the help pages for dental and vision claims, and the Principal dental network application pages. Principal and Principal Financial Group are trademarks of Principal Financial Services, Inc.; iSedate is not affiliated with Principal. Contact details can change, so confirm against your ID card and principal.com before a time-sensitive call. Last reviewed 2026.
