United Concordia Dental Phone Number: The 2026 Contact Directory for Members, Dentists, Claims & TRICARE
There is no single United Concordia Dental phone number. United Concordia, a Highmark company, runs commercial dental plans, the federal FEDVIP program, and two military dental programs, and each one has its own customer service line, website, and login. The number that reaches a commercial PPO member will not pull up a TRICARE Dental Program family or an active-duty service member's benefits. This directory pulls the verified contact details for every United Concordia program into one place, organized by who is calling and why, so a front desk, a billing coordinator, or a patient can find the right line in seconds. Every number and link below was taken from an official United Concordia source.
Key Takeaways
- 800-332-0366 is the main United Concordia commercial dental customer service line (PPO and indemnity), for both members and dentists.
- DHMO plans use 866-357-3304, FEDVIP uses 877-394-8224, and UCVision uses 888-789-8233, all with TTY 711.
- Military and federal plans are separate: the TRICARE Dental Program is 844-653-4061 (CONUS) and the Active Duty Dental Program is 866-984-2337 (CONUS).
- Dentists use the same benefits lines as members, plus Dental Electronic Services at 800-633-5430 for EDI and electronic claims.
- Claims route by program: commercial new claims go to P.O. Box 69421, Harrisburg, PA, while TRICARE and ADDP claims use their own addresses.
- Always start with the ID card: it names the plan, member ID, and group number that decide which line and which payer to use.
What's in This Directory
United Concordia at a Glance: Which Line Do You Need?
United Concordia Dental is one company, but it administers several very different programs, and each has its own front door. The commercial dental line handles employer and individual PPO and DHMO plans. FEDVIP serves federal employees and retirees. The TRICARE Dental Program and the Active Duty Dental Program are military benefits with dedicated CONUS and overseas lines. Match the program first, then pick the right line below.
| Program | Who it serves | Phone | Website |
|---|---|---|---|
| United Concordia Dental (commercial PPO / indemnity) | Employer and individual dental members and their dentists | 800-332-0366 (TTY 711) | unitedconcordia.com |
| United Concordia DHMO | DHMO members (Primary Care Dentist required) | 866-357-3304 (TTY 711) | unitedconcordia.com |
| FEDVIP (federal dental) | Federal employees and retirees (enrolled) | 877-394-8224 (TTY 711) | uccifedvip.com |
| TRICARE Dental Program (TDP) | Military families and National Guard/Reserve, CONUS | 844-653-4061 (TTY 711) | uccitdp.com |
| Active Duty Dental Program (ADDP) | Active-duty service members seeing civilian dentists, CONUS | 866-984-2337 | addp-ucci.com |
| UCVision | United Concordia vision plan members | 888-789-8233 (TTY 711) | unitedconcordia.com |
The myth of the "one United Concordia number"
Thin contact pages often list a single 800 number and call it "the United Concordia customer service line." That is misleading. The commercial dental line at 800-332-0366 cannot look up a TRICARE Dental Program family or an active-duty service member's benefits, and the military lines cannot pull up a commercial PPO plan. Calling the wrong program wastes time on hold and ends in a transfer. Identify the program on the ID card first, every time.
Source: United Concordia member contact page | United Concordia TRICARE Dental Program contact
Commercial Member Customer Service by Plan
For employer-sponsored and individual United Concordia dental plans, the line depends on the plan type printed on the ID card. Representatives can verify eligibility, explain benefits, check claim status, and send a replacement ID card. Members can also start a live chat after logging in to My Dental Benefits.
| Plan | Phone | What it handles |
|---|---|---|
| Dental PPO / indemnity | 800-332-0366 (TTY 711) | Benefits, eligibility, claims status, ID cards |
| DHMO (Primary Care Dentist required) | 866-357-3304 (TTY 711) | DHMO benefits, assigned dentist, referrals |
| FEDVIP dental | 877-394-8224 (TTY 711) | Federal dental benefits and claims |
| UCVision | 888-789-8233 (TTY 711) | Vision plan support |
Commercial member mailing addresses
- Dental customer service: United Concordia Dental Companies, Inc., Dental Customer Service Department, P.O. Box 69420, Harrisburg, PA 17106-9420
- Refund checks (return a check): United Concordia Dental Companies, Inc., ATTN: Cashier, P.O. Box 69402, Harrisburg, PA 17106-9402
- Member portal (My Dental Benefits): unitedconcordia.com/benefits/get-started
United Concordia's dental network includes roughly 133,000 dentists nationwide, so most members can stay in network, but out-of-network claims can still be submitted online or by mail using the forms in the member portal.
Source: United Concordia member contact page | United Concordia Find a Dentist
Dentist & Provider Lines and Logins
Dental offices use the same benefits lines as members for United Concordia commercial plans, split by plan type. The separate pieces a billing team needs, electronic claims support, provider-data updates, and the claims addresses, are listed below. For eligibility, benefits, claim status, and EOBs, most offices work inside the provider portal rather than by phone.
| Purpose | Contact | Login / where |
|---|---|---|
| PPO / indemnity benefits & claims | 800-332-0366 (TTY 711) | MyPatients' Benefits |
| DHMO benefits & claims | 866-357-3304 (TTY 711) | MyPatients' Benefits |
| Electronic claims / EDI (Dental Electronic Services) | 800-633-5430; [email protected] | Speed eClaim |
| Correct / update provider information | [email protected]; Fax 844-235-7261 | Update your info |
| Join the network | Online application | Join Our Network |
Source: United Concordia dental providers contact page | United Concordia provider Get Started
By Department: Claims, EDI & Credentialing
United Concordia does not publish a separate public phone line for every department. Enrollment runs through an employer, producer, or the federal and military programs, and credentialing runs through the provider channels above. The department-level details worth saving are the claims addresses and the electronic-claims support line.
| Function | Address / contact |
|---|---|
| Submit new commercial claims (paper) | United Concordia Dental Companies, Inc., P.O. Box 69421, Harrisburg, PA 17106-9421 |
| Adjust / update a commercial claim (Dental Advisor Unit) | United Concordia Dental Companies, Inc., Dental Advisor Unit, P.O. Box 69420, Harrisburg, PA 17106-9420 |
| Electronic claims & EDI support | 800-633-5430, [email protected]; P.O. Box 69408, Harrisburg, PA 17106-9408 |
| Credentialing / provider-data updates | [email protected], Fax 844-235-7261 |
| Refund checks | United Concordia Dental Companies, Inc., ATTN: Cashier, P.O. Box 69402, Harrisburg, PA 17106-9402 |
Claims: the quick rule
Submit electronically whenever you can. Speed eClaim inside the provider portal is the fastest path to payment and EOBs, and EDI questions go to Dental Electronic Services at 800-633-5430. Mail paper commercial claims to P.O. Box 69421, and confirm the member ID and group number on the ID card before filing so the claim routes to the right plan. Military and federal claims go to their own addresses, listed in the next section.
Source: United Concordia dental providers contact page
Military & Federal: TRICARE, ADDP & FEDVIP
This is where United Concordia differs most from a standard dental insurer. It administers two military dental programs and the federal FEDVIP dental benefit, each on its own website with its own phone lines and claims addresses. Hours are built around service-member schedules, so these lines run evenings and weekends.
TRICARE Dental Program (TDP)
The TRICARE Dental Program covers eligible family members of active-duty service members and National Guard and Reserve members and their families. Representatives are available Sunday 6 p.m. through Friday 10 p.m. Eastern Time, except holidays, in English, German, Italian, Japanese, Korean, and Spanish.
| Purpose | Contact |
|---|---|
| Customer service, CONUS (U.S., Guam, Puerto Rico, U.S. Virgin Islands) | 844-653-4061; Fax 717-635-4565 |
| Customer service, OCONUS (overseas) | 844-653-4060 toll-free; 717-888-7400 toll |
| Appointment assistance | 844-447-0126 |
| TDD / TTY | 711 |
| Fraud hotline | 877-968-7455 |
| CONUS claims | P.O. Box 69451, Harrisburg, PA 17106-9429 |
| OCONUS claims | United Concordia TRICARE Dental Program, P.O. Box 69452, Harrisburg, PA 17106 |
| Customer service / appeals | TDP Customer Service/Appeals Unit, P.O. Box 69450, Harrisburg, PA 17106 |
| Member login | uccitdp.com (My Account) |
Source: TRICARE Dental Program member contact | TRICARE Dental Program dentist contact
Active Duty Dental Program (ADDP)
The Active Duty Dental Program lets active-duty service members get authorized care from civilian (non-military) dentists. Lines are open Sunday 6 p.m. through Friday 10 p.m. ET and Saturday 8 a.m. to 5 p.m. ET.
| Purpose | Contact |
|---|---|
| Customer service & appointment scheduling, CONUS | 866-984-2337 |
| Customer service, OCONUS | 844-653-4058 |
| Dental Case Management | 866-568-6101 |
| Fraud and abuse hotline | 877-968-7455 |
| Claims (CONUS) | ADDP Claims, P.O. Box 69429, Harrisburg, PA 17106-9429 |
| Customer service mail | ADDP Customer Service, P.O. Box 69430, Harrisburg, PA 17106-9430 |
| Logins | addp-ucci.com (service member My Account; civilian dentist Provider Online Services) |
Source: ADDP service member contact | ADDP civilian dentist contact
FEDVIP (Federal Employees Dental and Vision)
United Concordia offers dental coverage under FEDVIP for federal employees, retirees, and eligible family members. Enrollment happens through BENEFEDS.gov during Open Season, not through United Concordia directly.
| Purpose | Contact |
|---|---|
| Currently enrolled members | 877-394-8224 (1-877-FYI-UCCI) |
| New members / enrollment questions | 877-438-8224 |
| Hours | Monday to Friday, 8 a.m. to 8 p.m. ET (automated 24/7) |
| Enroll | BENEFEDS.gov |
| Website | uccifedvip.com |
Source: United Concordia FEDVIP contact
Member & Provider Logins
Each United Concordia program has its own portal. Start from the one that matches the plan on the ID card.
Logins by program
- Commercial member (My Dental Benefits): unitedconcordia.com/benefits/get-started
- Commercial dentist (MyPatients' Benefits + Speed eClaim): unitedconcordia.com/business-services/dentists/get-started
- FEDVIP member: uccifedvip.com (enroll at BENEFEDS.gov)
- TRICARE Dental Program member: uccitdp.com (My Account)
- TRICARE Dental Program dentist: uccitdp.com (Provider Online Services)
- Active Duty Dental Program: addp-ucci.com (service member My Account; civilian dentist Provider Online Services)
Source: United Concordia provider Get Started | United Concordia My Benefits
Where Documentation Fits In
For a sedation or oral surgery practice, every one of these calls (eligibility, claims, appeals) rides on documentation. Insurers deny or claw back payment when records are incomplete, and a United Concordia claim for a sedation case is only as strong as the chart behind it. That is the gap iSedate's SedationVault was built to close.
SedationVault replaces paper sedation records with real-time oral and IV sedation charting, live vitals streamed from any monitor on the market, digital intake and consent, and one-click, audit-ready PDF reports. When a payer or a board asks for the record, the documentation is complete, time-stamped, and defensible, which protects both reimbursement and the practice itself. Clean charting and clean compliance are what stand between a routine audit and a costly dispute.
See how SedationVault keeps sedation records audit-ready
Dealing with dental insurance is bigger than one carrier. For the full list of insurers with their own contact lines, logins, and provider portals, see our dental insurance companies contact directory, and browse more payer guides in our dental insurance directory.
Source: iSedate sedation compliance
Frequently Asked Questions
What is the United Concordia Dental customer service phone number?
What is the United Concordia dental provider phone number for dentists?
What is the United Concordia TRICARE Dental Program phone number?
What is the United Concordia Active Duty Dental Program (ADDP) phone number?
What is the United Concordia FEDVIP phone number?
Where do I mail United Concordia dental claims?
How do dentists submit electronic claims to United Concordia?
How do I log in to my United Concordia account?
Where do I find my United Concordia group number?
How do dentists join the United Concordia network or update their information?
Is United Concordia the same as Highmark?
What is the United Concordia mailing address for customer service?
Still Have Questions?
If your practice runs sedation or anesthesia, the way you document each case drives how smoothly these insurance calls go. See how iSedate's SedationVault turns sedation charting into clean, audit-ready records that protect reimbursement and compliance.
About This Directory
Every phone number, website, and login in this directory was taken from an official United Concordia source: the commercial site (unitedconcordia.com), the FEDVIP site (uccifedvip.com), the TRICARE Dental Program site (uccitdp.com), and the Active Duty Dental Program site (addp-ucci.com). United Concordia is a Highmark company; iSedate is not affiliated with United Concordia. Contact details can change, so confirm against the member's ID card and the program's own site before a time-sensitive call. Last reviewed 2026.
